Standard Operating Procedure (SOP) for Overseas Artwork Seller and Artwork Buyer in China

Contact us：

• Meet Art Technology Company Limited.
• Address：907-912, 9/F, Silvercord Tower 2, 30 Canton Rd, Tsim Sha Tsui, HongKong.
• Email：cs@meet-art.com

1. Terms and Condition

• User Accounts: Guidelines for creating and managing accounts, including age restrictions and responsibilities for keeping account information secure.
• Intellectual Property: Clarifications on ownership rights of the artworks, including copyright details, and how users can use or share the artwork.
• Listing Artwork: Rules for how to list artwork, including quality standards, descriptions, and prohibited content.
• Sales and Transactions: Details on payment methods, transaction fees, and the process for completing sales. This may also include information on handling refunds and returns.
• User Conduct: Expectations for behavior on the platform, including prohibited actions like harassment, spamming, or submitting fake listings.
• Dispute Resolution: Procedures for resolving disputes between buyers and sellers, including any mediation or arbitration processes.
• Liability Limitations: Limits on the platform's liability regarding the quality, legality, or safety of the artworks listed.
• Privacy Policy: How user data is collected, used, and protected, including compliance with data protection laws.
• Amendments: Information on how and when the terms can be updated, and how users will be informed of changes.
• Governing Law: The legal jurisdiction that governs the terms and conditions.

It's essential for users to read and understand these terms before engaging with the marketplace to protect their rights and understand their responsibilities.

Registration and Account Setup

• Seller: Register on the platform by providing necessary details such as name, contact information, and business registration documents. Complete the verification process.
• Buyer: Register on the platform by providing necessary details such as name, contact information, and payment information. Complete the verification process.

2. Listing Artwork

• Seller: Upload high-quality images and detailed descriptions of the artwork, including dimensions, materials, and pricing. Set shipping options and return policies.
• Platform:
  • Review and approve the listings to ensure they meet quality standards.
  • Prepare a purchase and sale agreement for the seller to sign, OR include a disclaimer stating that the seller authorizes Meet Art to act as their agent in selling their artwork.

3. Purchasing Artwork

• Buyer: Browse the platform, select desired artwork, and add it to the cart. Proceed to checkout and complete the payment using WeChat Pay, Alipay, or other supported payment methods.
• Platform: Confirm the order and notify the seller.

4. Shipping and Delivery

• Seller: Package the artwork securely and ship it to the buyer using a reliable courier service. Provide tracking information to the platform and the buyer.
• Platform: Monitor the shipping process and ensure timely delivery.

5. Receiving Artwork

• Buyer: Receive the artwork and inspect it for any damage or discrepancies. Confirm receipt on the platform.

6. Return Policy

• Buyer: If the artwork is damaged or not as described, initiate a return request within 7 days of receiving the artwork.
• Seller: Accept the return request and provide instructions for returning the artwork. Once received, inspect the artwork and process the refund.
• Platform: Facilitate the return process and ensure both parties adhere to the return policy.

7. Disclaimer

• Platform: Include a disclaimer stating that the platform is not responsible for any disputes between buyers and sellers. The platform acts as a facilitator and ensures that all transactions are conducted securely and fairly.

8. FAQ for Overseas Artwork Sellers

How do I register as a seller on the platform?

• To register as a seller, visit our registration page and provide the necessary details, including your name, contact information, and business registration documents. Complete the verification process to start listing your artwork.

What types of artwork can I sell on the platform?

• You can sell a variety of artwork, including paintings, sculptures, prints, and other decorative items. All listings must meet our quality standards and comply with our guidelines.

How do I list my artwork for sale?

• You can sell a variety of artwork, including paintings, sculptures, prints, and other decorative items. All listings must meet our quality standards and comply with our guidelines.

How do I list my artwork for sale?

• After registering, log in to your account and navigate to the "List Artwork" section. Upload high-quality images and detailed descriptions of your artwork, including dimensions, materials, and pricing. Set your shipping options and return policies.

How are listings reviewed and approved?

• Our team reviews all listings to ensure they meet our quality standards. We will notify you once your listing is approved and live on the platform.

What are the fees for selling on the platform?

• We charge a commission fee on each sale. The exact fee structure is detailed in our seller agreement, which you can review during the registration process. However, your selling price is fully protected.

How do I handle shipping and delivery?

• Once an artwork is sold, package it securely and ship it to the buyer using a reliable courier service. Provide tracking information and upload courier document/packing list to the platform. Ensure timely delivery to maintain a good seller rating.

What is the return policy for buyers?

• Buyers can initiate a return request within 7 days of receiving the artwork if it is damaged or not as described. You will need to accept the return request and provide instructions for returning the artwork. Once received, inspect the artwork and we will process the refund.

How do I get paid for my sales?

• Payments are processed through our secure payment system. Once the buyer confirms receipt of the artwork, the funds will be released to your account. You can then withdraw the funds to your bank account.

What support is available for sellers?

• We offer dedicated support for sellers through multiple channels, including live chat, email, and phone. Our support team is here to assist you with any questions or issues you may have.

What is the disclaimer for selling artwork on the platform?

• By listing your artwork on our platform, you authorize us to act as your agent in selling your artwork. We are not responsible for any disputes between buyers and sellers but will facilitate secure and fair transactions.

Packing Instructions for Overseas Sellers

• Gather Packing Materials: Sturdy cardboard boxes, bubble wrap, packing peanuts or foam, acid-free tissue paper, packing tape, fragile stickers, corner protectors (for framed artwork), plastic sheeting or bags (for protection against moisture).
• Prepare the Artwork:
  • Unframed Artwork: Roll the artwork carefully and wrap it in acid-free tissue paper. Place the rolled artwork in a sturdy tube.
  • Framed Artwork: Place corner protectors on all corners of the frame. Wrap the entire frame in bubble wrap, ensuring all sides are covered.
• Protect the Artwork:
  • Unframed Artwork: Place the rolled artwork in a plastic bag to protect it from moisture. Seal the bag securely.
  • Framed Artwork: After wrapping in bubble wrap, place the framed artwork in a plastic bag for additional moisture protection.
• Prepare the Box/tube: Choose a box that is slightly larger than the artwork to allow for cushioning. Line the bottom of the box with packing peanuts or foam to create a cushioning layer.
• Pack the Artwork:
  • Unframed Artwork: Place the rolled artwork tube in the center of the box. Fill the remaining space with packing peanuts or foam to prevent movement.
  • Framed Artwork: Place the wrapped frame in the center of the box/tube. Fill the remaining space with packing peanuts or foam to prevent movement.
• Seal the Box/tube: Close the box and seal all seams with packing tape. Ensure the box/tube is securely sealed to prevent it from opening during transit.
• Label the Box/tube: Attach a shipping label with the recipient's address and your return address. Place "Fragile" stickers on all sides of the box to alert the courier to handle it with care.
• Additional Tips:
  • Double-boxing: For extra protection, consider placing the packed box inside a larger box with additional cushioning material.
  • Insurance: Purchase shipping insurance to cover the value of the artwork in case of damage or loss during transit.
  • Tracking: Use a reliable courier service that provides tracking information to monitor the shipment's progress.

By following these packing instructions, you can ensure that your artwork arrives safely and securely at its destination.

9. FAQ for Buyers

How do I register an account on the platform?

• To register an account, visit our registration page and provide the necessary details, including your name, contact information, and payment information. Complete the verification process to start shopping.

What types of artwork can I purchase?

• You can purchase a variety of artwork, including paintings, sculptures, prints, and other decorative items. All listings are reviewed to ensure they meet our quality standards.

How do I purchase artwork?

• Browse the platform, select the artwork you like, and add it to your cart. Proceed to checkout and complete the payment using credit card, WeChat Pay, Alipay, or other supported payment methods.

How do I confirm my order after purchasing?

• After completing the payment, you will receive a confirmation email with order details and the estimated delivery time. You can also check the order status in your account.

How is shipping and delivery handled?

• The seller will securely package the artwork and ship it to you using a reliable courier service. You will receive tracking information and can monitor the shipment status.

What should I do if there is an issue with the artwork I received?

• If the artwork is damaged or not as described, you can initiate a return request within 7 days of receiving the artwork. The seller will accept the return request and provide instructions for returning the artwork. Once received, the seller will inspect the artwork and process the refund.

What is the return policy?

• Buyers can initiate a return request within 7 days of receiving the artwork if it is damaged or not as described. The seller will accept the return request and provide instructions for returning the artwork. Once received, the seller will inspect the artwork and process the refund.

How is payment security ensured?

• Our platform provides a secure payment system to protect your financial information. We support multiple secure payment methods, including WeChat Pay and Alipay.

How can I contact customer support?

• If you have any questions or need assistance, you can contact our customer support team through email. Our support team is always ready to help.

What is the platform's disclaimer?

• The platform is not responsible for any disputes between buyers and sellers but facilitates secure and fair transactions. We act as an intermediary to ensure all transactions are conducted in a safe and fair environment.

10. Data Compliance Policy

Introduction

• Our commitment to protecting your personal data is paramount. We comply with all relevant data protection laws and regulations.

Data Collection

• We collect personal information when you:
  • Create an account
  • Make a purchase
  • Subscribe to newsletters

Data Use

• Your data may be used for:
  • Processing transactions
  • Communicating with you
  • Improving our services

Data Sharing

• We do not sell or rent your personal information to third parties. We may share your data with:
  • Service providers (e.g., payment processors)
  • Legal authorities when required by law

Data Security

• We implement various security measures to protect your personal information from unauthorized access, alteration, or destruction.

User Rights

• You have the right to:
  • Access your personal data
  • Request corrections
  • Delete your data

11. Piracy Policy

Introduction

We take the issue of piracy seriously. Our marketplace is committed to protecting the rights of artists and content creators.

Policy Statement

• All artworks listed on our platform must be original or properly licensed.
• We do not tolerate the sale of pirated or counterfeit artworks.

Reporting Piracy

If you believe that a listing infringes upon your copyright or is otherwise illegal, please contact us at [cs@meet-art.com] with:

A description of the infringed work

The URL of the infringing listing

Your contact information

12. General Disclaimer

The information provided on our website is for general informational purposes only. While we strive to ensure accuracy, we make no representations or warranties of any kind regarding the completeness, reliability, or availability of the information.

Artwork

All artworks are sold as-is. We do not guarantee the authenticity or quality of the artworks sold through our marketplace. Buyers are encouraged to conduct their own research.

Limitation of Liability

In no event shall we be liable for any damages arising out of or in connection with the use of our website or the purchase of artworks.